Privacy Policy

Welcome to Crystal Claws! Your privacy is very important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, book our services, or interact with us in any other way. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information: When you book an appointment, sign up for our services, or contact us, we may collect personal information such as:

   • Name
   • Email address
   • Phone number
   • Mailing address
   • Date of birth (for age-specific services)
   • Any other information you provide voluntarily

2. Payment Information: When making a payment, we collect information necessary to process the transaction, such as credit card numbers, billing address, and payment method. Note that we do not store your full credit card details on our servers.

3. Usage Data: We collect information on how you interact with our website, which may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of visits. This data helps us understand how visitors use our site and improve our services.

4. Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our website and store certain information. Cookies help us provide a better user experience by remembering your preferences and visits.

How We Use Your Information

We use the information we collect for various purposes, including:

1. Service Delivery: To provide, operate, and maintain our services, including booking appointments, processing transactions, and delivering products.
2. Communication: To contact you with updates, promotional materials, newsletters, and other information related to our services. You can opt-out of receiving these communications at any time.
3. Personalization: To personalize your experience on our website and tailor our services to your preferences.
4. Improvement and Analysis: To analyze usage trends and improve the functionality and content of our website and services.
5. Security: To detect, prevent, and address technical issues and ensure the security of our website and services.
6. Legal Obligations: To comply with legal requirements and regulations.

How We Share Your Information

1. Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, email service providers, and customer relationship management tools. These providers are required to protect your information and use it only for the purposes we specify.

2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or transfer of assets.

Security of Your Information

We take the security of your personal information seriously and implement a variety of security measures to protect it. These measures include encryption, secure servers, and access controls. However, please be aware that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have several rights regarding your personal information:

1. Access: You can request access to the personal information we hold about you.
2. Correction: You can request that we correct any inaccuracies in your personal information.
3. Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., if we are required to retain it for legal reasons).
4. Objection: You can object to the processing of your personal information for specific purposes.
5. Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us at [your contact email]. We will respond to your request within a reasonable timeframe.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences and track your visits. You can choose to disable cookies through your browser settings, but doing so may affect your ability to use certain features of our website.

Types of Cookies We Use:

1. Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
2. Performance Cookies: These cookies collect information about how you use our website, such as pages visited and error messages, to help us improve the site.
3. Functional Cookies: These cookies allow us to remember your preferences and provide enhanced functionality.
4. Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date at the top of the policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Crystal Claws
he.henzen@lantic.net
+27 82 709 7383